UPDATE AS OF 01/14/2021: Due to the global pandemic we have decided to shift to a third-party fulfillment company that can handle the volume of orders that our small team cannot. The transition to our new third-party fulfillment company has taken longer than expected, and we are currently still backed up on orders. At this time, please expect your order to take 5-7 business days to process. We will be posting updates as often as possible as we chip away at the backlog. You will receive tracking information via email once your order ships. Thank you for your patience and support.
We are just as excited for you to receive your Passion Planner products in the mail as we are to send them off to their new homes! Curious about what to expect after you place your order? Don't worry, we've broken it down for you here.
Order Processing
All orders normally take between 2 - 3 business days to process. However, depending on the volume received, orders can take up to 4 - 6 business days to process. Business days include Monday through Friday.
Shipping
Domestic Shipping
We use USPS and UPS for domestic shipping. For domestic orders, we do offer various shipping methods for our customers to select from at checkout; there are standard and express shipping options available.
Standard shipping option:
- USPS Priority Mail (3 - 5 Business days)
- USPS First Class Mail (2 - 5 Business Days | No Tracking)
Expedited shipping options: (Does not ship to P.O. Boxes)
- UPS 2-Day Air (1 - 2 Business days)
- UPS 1-Day Air (Ships within 1 business day)
- UPS Ground (3 - 5 Business Days)
* It is important to note that domestic shipping duration will take longer during the holidays. Packages can take up to 10 - 14 business days during the holiday season. The holiday season usually begins the first week of December and ends late-January.
International Shipping
We use DHL and USPS International for international shipping. We offer different shipping methods for our international customers; standard, specialty, and express shipping.
Standard shipping options:
- DHL eCommerce - 4 - 12 business days).
DHL ships by batching all packages and handing it off to the destination country’s local post. By batching their shipments, shipping duration usually takes a bit longer. Once the package arrives in the destination country, you can track the package via the local post.
When the local post option is made available, DHL will provide customers with a new tracking link instead of the original DHL tracking link, as shown below:
Specialty shipping options:
- USPS International Shipping - (6 - 10 business days)
This is for orders that cannot be accessed by third-party shipping companies like DHL. USPS is offered as a faster alternative than DHL. This method is for Russia, Brazil, and the United Arab Emirates.
Express shipping options:
- DHL Express Shipping (3 - 5 business days)
DHL Express does not go through local post offices for delivery; DHL will directly deliver to customers once transported to their destination country. This option is not available in every country.
* It is important to note that international shipping duration does take a bit longer during the holidays. Packages can take up to 14 - 20 business days during the holiday season. The holiday season usually begins late November and ends late January.
Comments
2 comments
I ordered by Passion Planner on November 28, 2020 and now January 4th, 2021 and still have not received it. Wish there was a contact number to call and actually talk to someone to find out the status -- very disappointing I have been using Passion Planner for 3 years now. You can reach me at donnasmith2910@gmail.com
Placed my order on 1/2/21. Payment was taken from my bank on 1/4/21. Label was created for my package on 1/6/21. No changes in 9 days. Package never given to UPS.
Would love a refund but the website says they cannot do so if the order was processed.
I am really beginning to think this whole site is a scam! Their "apology" explanation stays exactly the same with a new date.
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