We understand that sometimes the incorrect billing address may have been used on your order. In most instances, the charge goes through despite an incorrect billing address.
For security purposes, we can not modify orders once they are placed. If you still want to change your billing address, we recommend canceling your order and placing another order with the correct information. If your order ships before we can cancel your order, no need to take any steps further — your planner is on its way :)
We highly recommend creating an account on our website if you have not done so yet! That way you don’t have to worry about inputting the wrong information for future purchases.
Canceling an order
If your order hasn't shipped yet, you may request to cancel your order by filling out our support form.
Please select "Cancel My Order" under "Ticket Category." You will be asked to include your order number and read through the terms and conditions of the cancelation.
Creating an account
We highly recommend creating an account on our website if you have not done so yet! That way you don’t have to worry about inputting the wrong information for future purchases. By creating an account, you can accumulate points to use towards future purchases too! You can create your account here.
You will be asked to provide your First and Last names, your email address, and a password.